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Privacy Policy

SmileHub ("we," "us," or "our") is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services, website, and platforms.

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Definitions

  • Personal Information: As defined by the Privacy Act 1988 (Cth), this refers to information or an opinion (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained.

  • Sensitive Information: A subset of personal information that includes health, genetic, or biometric data.

  • Consent: Your permission for us to collect, use, or disclose your personal information. Consent can be express (written or verbal) or implied by your actions or existing relationship with us.

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1. Collection of Personal Information

We collect personal information necessary to provide our services and operate SmileHub effectively. The types of information we may collect include:

  • Identity Information: Name, date of birth, and contact details (e.g., email, phone number, address).

  • Account Information: Username, password, and preferences when using our services.

  • Financial Information: Billing details and payment information if you purchase services from us.

  • Usage Data: Information about how you interact with our website, app, and services, including cookies, IP addresses, and analytics data.

  • Sensitive Information: If relevant to our services, we may collect sensitive information (e.g., health data) only with your explicit consent and in compliance with applicable laws.

We collect this information when you:

  • Register for an account or subscribe to our services.

  • Contact us for support or enquiries.

  • Use our website, app, or participate in promotions.

  • Interact with us via third-party platforms (e.g., booking or payment systems).

If you do not provide us with the personal information requested, we may be unable to deliver some or all of the services you are seeking.

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2. Use of Personal Information

We use personal information to:

  • Provide and improve our services.

  • Process transactions and send invoices or receipts.

  • Respond to enquiries and offer customer support.

  • Enhance security and prevent fraud.

  • Conduct research, analytics, and marketing (only where consented).

  • Comply with legal obligations and regulatory requirements.

We will not use or disclose personal information for purposes unrelated to our core business activities unless required by law or with your consent.

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3. Disclosure of Personal Information

We do not sell your personal information. However, we may disclose personal information to:

  • Service providers who assist us in delivering our services (e.g., cloud hosting, payment processors).

  • Regulatory authorities where required for compliance with legal obligations.

  • Business partners (only where you have given explicit consent).

  • Third parties in the event of a business transaction (e.g., merger, acquisition) where data transfer is necessary.

All third-party service providers must comply with Australian privacy laws and only use your data for authorised purposes.

In the case of an emergency and where applicable, we may disclose personal information to your nominated contact person.

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4. Storage & Security of Personal Information

We store personal information securely using industry-standard security measures to prevent unauthorised access, modification, or disclosure.

  • Data is stored on secure servers, and access is restricted to authorised personnel only.

  • We implement encryption and firewall protections.

  • Regular security audits are conducted to ensure data protection.

While we take reasonable steps to secure your data, no online transmission is entirely risk-free. You are responsible for keeping login credentials confidential.

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5. Access, Correction & Deletion of Personal Information

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if the information is inaccurate or outdated.

  • Request deletion of your personal data (subject to legal and business obligations).

To make a request, contact us at [insert contact email]. We will respond within a reasonable timeframe in compliance with the Privacy Act 1988.

If your information changes or you believe it is incorrect, please let us know so we can update our records.

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6. Cookies & Online Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies may be used to:

  • Analyse website traffic and user behaviour.

  • Personalise content and ads based on preferences.

We may also collect anonymous usage data to improve our website and online services. This information does not personally identify users.

You can control cookie settings in your browser or opt out of tracking via third-party privacy tools.

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7. Direct Marketing & Communication Preferences

We may send marketing emails or promotions where permitted by law. You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

Even if you opt out of marketing, we may still contact you regarding services you’ve used or important updates to your account.

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8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review the privacy policies of those websites when visiting them.

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9. International Data Transfers

If we transfer personal information overseas (e.g., to cloud service providers), we ensure that the recipient complies with the Australian Privacy Principles (APPs) or equivalent privacy safeguards.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email. Continued use of our services constitutes acceptance of the updated policy.

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11. Contact Us

We aim to resolve privacy concerns quickly and effectively. For any enquiries, concerns, or complaints, please contact us at:

SmileHub
Email: smile_hub@hotmail.com

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting www.oaic.gov.au.

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